Legal Information

Legal Information
  • Terms and conditions

    Website Terms & Conditions

    Conditions of Use

    Welcome to our online store! VegTrug Limited and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. 

    PRIVACY

    Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

    ELECTRONIC COMMUNICATIONS

    When you visit VegTrug Limited or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    COPYRIGHT

    All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VegTrug Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of VegTrug Limited, with copyright authorship for this collection by VegTrug Limited, and protected by international copyright laws.

    TRADE MARKS

    VegTrug Limited trademarks and trade address may not be used in connection with any product or service that is not VegTrug Limited, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits VegTrug Limited. All other trademarks not owned by VegTrug Limited or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by VegTrug Limited or its subsidiaries.

    LICENSE AND SITE ACCESS

    VegTrug Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of VegTrug Limited. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of VegTrug Limited. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of VegTrug Limited and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising VegTrug Limited name or trademarks without the express written consent of VegTrug Limited. Any unauthorised use terminates the permission or license granted by VegTrug Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of VegTrug Limited so long as the link does not portray VegTrug Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any VegTrug Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

    YOUR MEMBERSHIP ACCOUNT

    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. VegTrug Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

    REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

    Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. VegTrug Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant VegTrug Limited and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant VegTrug Limited and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify VegTrug Limited or its associates for all claims resulting from content you supply. VegTrug Limited has the right but not the obligation to monitor and edit or remove any activity or content. VegTrug Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

    RISK OF LOSS

    All items purchased from VegTrug Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    PRODUCT DESCRIPTIONS

    VegTrug Limited and its associates attempt to be as accurate as possible. However, VegTrug Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by VegTrug Limited itself is not as described, your sole remedy is to return it in unused condition. 

    DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY VEGTRUG LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VEGTRUG LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VEGTRUG LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VEGTRUG LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM VEGTRUG LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VEGTRUG LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

    APPLICABLE LAW

    By visiting VegTrug Limited, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and VegTrug Limited or its associates.

    DISPUTES

    Any dispute relating in any way to your visit to VegTrug Limited or to products you purchase through VegTrug Limited shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate VegTrug Limited intellectual property rights, VegTrug Limited may seek injunctive or other appropriate relief in any county or court in the county of the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

    SITE POLICIES, MODIFICATION, AND SEVERABILITY

    Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to VegTrug Limited. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

    QUESTIONS:

    Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff at: [email protected]

     

    Returns & Refund

    If you wish to return an item purchased from our Web Shop at your own cost, then a refund for the purchase price of the product will be issued, along with the original delivery charge.

    If you would like us to arrange the collection of an item, then a refund for the purchase price of the product will be issued, along with the original delivery charge. We will however, deduct the following fees from the refund

    to cover the collection charge:
    Products weighing less than 10kg  £5.00
    Products weighing between 10kg and 25kg  £10.00
    Products weighing more than 25kg  £20.00

    Please note that items to be returned need to be in their original packaging and in a re-sellable condition. Items judged not to be in a resealable condition may be subject to a re-stocking fee of £10.

    Damaged Goods

    If for any reason your order arrives to you damaged or is damaged upon inspection please send pictures of the damaged product to [email protected].

    We will endeavour to replace the broken damaged or missing parts in the first instance.

    Returns

    You have 14 calendar days to return an item from the date you received it.

    To be eligible for a return, your item must be unused and in the same condition that you received it.
    Your item must also be in its original packaging.

    Your item needs to have a receipt of proof of purchase.

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).
    You will receive the credit as soon as possible, depending on your card issuers policies.

    Shipping

    Deliveries take up to 5 working days unless otherwise stated and will be made between 9am and 6pm Monday to Friday.

    You will receive an email confirming when you item has been dispatched.

    You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your final refund.

    Contact Us

    If you have any questions on how to return your item to us, contact us.

     

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