Owner and Data Controller

VegTrug Limited
2B Wyncolls Road
Severalls Business Park
United Kingdom

+44 1206 230 025
[email protected]

VegTrug is a registered company 07226844 in the United Kingdom.

For a full understanding of your privacy on this site, please also refer to our Cookie Policy.

What data do we collect?

VegTrug collects the following types of personal data, which are strictly necessary:

  • Full Name
  • Email Address
  • Residential Address
  • Phone Number
  • Credit card information

VegTrug may also collect personally identifying machine data, such as:

  • IP Addresses
  • User Agents
  • Cookie Data

We collect this data when you browse on our website, make a purchase or if you contact us with a query or question.

We accept and process all our online orders in the United Kingdom, adhering to the GDPR for all customer data worldwide, regardless of origin.

Why do we need this data?

Mandatory Purposes

VegTrug collects and uses your personal data for the following mandatory purposes:

  • Shipping purchased goods
  • Accepting payments
  • Providing the services of this website
  • Contacting you to inform you about your orders or account

By purchasing from us, we enter a contractual obligation to ship and provide you with your goods.  This obligation cannot be met unless you provide us with this mandatory data.

Optional Purposes

We may additionally use your personal data for the following optional purposes:

  • Contacting you for marketing purposes
  • Contacting you for after-sales support or queries

These optional purposes are only enacted with your consent, either by willingly contacting our Customer Services or opting into marketing by signing up for our mailing list or editing your preferences in your account.

Who do we share this data with?

We understand that you are entrusting us with your personal data and will never sell it or share it unnecessarily within our own corporate structure or to third parties.

However, in order to provide our services, we must share some of your data with relevant third parties.  These third parties are used to provide the services necessary to deliver your goods where VegTrug cannot.

We may also share data between within our corporate structure (such as VegTrug USA, Inc. or VegTrug EU GmbH) to fulfil our contractual obligations with you.  Because we process orders in the United Kingdom, if you are based elsewhere, we must share your shipping information with our local sister company and your local courier services.

How do we use this data?

Shipping purchased goods

We use your name, shipping address and phone number to ensure your purchased goods reach your door safely and in the shortest time possible.

We may share your data with a number of couriers or ground-shipping companies to carry your purchased goods directly to your door.  In each case, the relevant companies only legal basis to use your personal data is for the purposes of delivering those goods.

Accepting payments

We entrust a third party provider to process credit card payments.  This means that when you enter your card information into our website, VegTrug does not retain, copy or otherwise have access to your card information.

Stripe, Inc.

Place of processing: United States — Privacy Policy

Stripe processes your credit card details (or other banking information as per your choice of payment method), as well as other types of data specified in Stripe's own privacy policy.

To ensure the security of your data, we only share the information necessary to execute your transaction with Stripe.

Providing the services of this website

We use multiple online vendors to provide the services of our website to you.

Google Analytics — Google, Inc.

Place of processing: United States — Privacy PolicyOpt Out.

Google Analytics is a web analysis service provided by Google, which may share data with other Google services.  Google may use the data it collects to contextualise and personalise the ads of its own advertising network.

Google employs cookies and collects your usage data, IP address and other identifying machine information as outlined in their privacy policy.

We use the reports prepared from this data to analyse web traffic across our website, to make decisions about products we sell and optimise our site for better user experience.

We allow you to opt out of these tracking cookies when you first arrive on the website.  Google also provides a global opt-out (meaning across all websites) of this practice [here](https://tools.google.com/dlpage/gaoptout).

Cloudflare — Cloudflare, Inc.

Place of processing: United States — Privacy Policy

Cloudflare employs cookies, as well as other types of data as outlined in their privacy policy.

We use Cloudflare to provide traffic optimisation and distribution; in short, it allows the you to access our website without interruption and mitigates any effects that malicious users may try to cause.

Because Cloudflare's network is worldwide, it is difficult to determine where your personal data may be transferred.  Their legal basis to use this information is limited to serving our web pages to you and to provide anonymised statistics about the rate and amount of pages requested.


If you opt into marketing, either through your account settings or by signing up to our mailing list, we employ a third party email service to manage bulk sending of those emails.

Mailchimp (Intuit Inc.)

Place of processing: United States – Privacy Policy

We provide Mailchimp with access to your email address, unless you modify your email settings to add or remove data with Mailchimp directly.

Mailchimp services may also collect data concerning the date and time when the message was viewed by the recipient, as well as interactions such as by clicking on links included in the message.

Contacting you

When you place an order, we provide you with shipping updates and proof of purchase, employing your name, address and email address to provide a receipt and a confirmation for you to check your order information is correct and valid.

When you contact our Customer Services department via email for a query or after-sales question, we employ a third party service to track and manage the conversation, associate your issue with your website account and order(s) and keep track of the issue as it gets resolved.

Salesforce Service Cloud (Salesforce.com, Inc.)

Place of processing: United States – Privacy Policy

The data processed by Salesforce depends on the information provided by you in any email messages.  Personally identifying data will only be stored with Salesforce for a limited period.

Personal Data processed: Data communicated while using the service; various types of Data as specified in the privacy policy of the service.

Your rights

You may exercise certain rights regarding your personal data as processed by VegTrug.  In particular, you have the right to:

  • Withdraw your consent at any time. You can perform this by closing your account and unsubscribing from our mailing list.
  • Have your personal data deleted or otherwise removed. You have the right, under certain circumstances, to request erasure of your data. Please note that your name and address, if collected as part of a purchase, is required by UK law to be associated with our financial records of that sale.
  • Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.
  • Access your data. You have the right to learn if data is being processed by VegTrug, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
  • Verify and seek rectification. You have the right to verify the accuracy of their data and ask for it to be updated or corrected.
  • Restrict the processing of your data. You have the right, under certain circumstances, to restrict the processing of your data.
  • Receive your data and have it transferred to another controller. You have the right to receive your data in a structured format and, where possible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on your consent or an existing contract.
  • Lodge a complaint. You have the right to bring a claim before your competent data protection authority.

Right to object to processing

Where your data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise your rights can be directed to VegTrug through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by VegTrug as early as possible and always within one month.

Legal action

Your personal data may be used for legal purposes by VegTrug in Court or in the stages leading to possible legal action arising from improper use of the website or its services.

By using this site, you declare you are aware that VegTrug may be required to reveal personal data upon request of public authorities.